At 99 Cuci, your privacy is more than a formality — it is a commitment we take seriously. This Privacy Policy clearly sets out how we collect, use, store, and protect your personal data as a member of our platform, in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.
Six core principles that guide how we handle your personal data
We only collect data that is strictly necessary for platform operations and legal compliance — nothing more. We do not engage in excessive data collection or gather information unrelated to our services.
All data transmitted between your device and 99 Cuci's servers is protected by industry-standard 256-bit SSL encryption. Sensitive data such as payment information and passwords is never stored in plain text.
Access to members' personal data is strictly limited to staff who genuinely require it to perform their official duties. All access is logged and continuously monitored to detect any unusual activity.
99 Cuci never sells, rents, or shares members' personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you — it is not a commodity for our business.
We are always transparent about what data we collect, why we collect it, and how long we retain it. Nothing is hidden — you have every right to know exactly how your data is used.
You have the right to access, correct, or request the deletion of your personal data at any time. Requests will be processed within 14 business days, subject to applicable legal requirements.
99 Cuci ("we", "platform") is an online entertainment and betting platform operating exclusively for the Malaysian market. We understand that your trust is our most valuable asset, and protecting your personal data is a fundamental part of earning it.
This Privacy Policy describes the privacy practices of 99 Cuci in full — covering the types of data we collect when you register, use our Sports Betting services, play slots, enjoy Live Casino, e-sports, virtual sports, or simply browse our website.
By registering an account or using any services of 99 Cuci, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue your use of our platform.
This Privacy Policy is effective from 1 January 2026 and applied in conjunction with Terms & Conditions us. Any privacy-related enquiries may be directed to our team at support@99cuci.biz.
We collect your personal data through several different methods when you interact with the platform 99 Cuci. Below are the categories of data we collect and their respective purposes:
| Data Category | Data Examples | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Registration form, KYC verification |
| Contact Data | Malaysian phone number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, e-wallet number (TnG, GrabPay, Boost) | Deposit and withdrawal processing |
| Transaction Data | Deposit, withdrawal, betting, and winnings history | Automated platform activity |
| Technical Data | IP address, device type, operating system, web browser | Automated system logs |
| Usage Data | Pages visited, games played, active session duration | Platform cookies and analytics |
| Communication Data | Customer support logs, emails, chat records | Interactions with the support team |
We not collect sensitive data such as medical information, religious beliefs, or political views. Credit and debit card details are not stored on our servers — payment transactions are processed directly by payment providers who maintain their own PCI DSS compliance.
99 Cuci use your personal data only for legitimate purposes, which include:
Our Commitment: Your data will not be used for any purpose unrelated to 99 Cuci's services or inconsistent with the consent you provided at registration.
99 Cuci does not sell or rent your personal data to any third party. However, we may share your data in the following limited circumstances:
All third parties working with 99 Cuci are required to uphold data protection standards equal to or higher than our own, and are only permitted to use your data for the purposes specified in their agreement with us.
Cross-Border Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, we ensure that any data transfers comply with PDPA 2010 requirements and are safeguarded by appropriate data transfer agreements.
We take a layered approach to protecting members' personal data 99 Cuci. The technical and organisational measures we implement include:
While we take all reasonable precautions, no system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact us immediately via 24/7 live chat so we can take prompt action.
Platform 99 Cuci uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The types of cookies we use include:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login and session management. Cannot be disabled. | Session / 30 days |
| Performance Cookies | Collects anonymised data on how members use the platform to drive continuous improvement. | 12 months |
| Functional Cookies | Saves your preferences such as language, display settings, and location. | 12 months |
| Marketing Cookies | Used to display relevant advertisements and measure the effectiveness of promotional campaigns. Requires consent. | 90 days |
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. For detailed instructions on managing cookies, refer to your web browser's documentation.
99 Cuci retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by Malaysian law. Our data retention guidelines are as follows:
Once the retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
As a member 99 Cuci and individuals protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct any inaccurate or outdated personal data via your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain data.
You may withdraw consent for data processing, such as receiving marketing communications, at any time.
You have the right to object to the processing of your data for specific purposes, including direct marketing.
If you believe your privacy rights have been violated, you may file a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, contact us at support@99cuci.biz with the subject line "Privacy Rights Request". We will process your request within 14 working days. For complex requests, this period may be extended with prior notice to you.
Platform 99 Cuci is intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18.
If we discover that personal data belonging to a minor has been collected without our knowledge, we will take the following steps immediately:
Parents or guardians who believe their child has registered on our platform without authorisation are encouraged to contact us immediately at support@99cuci.biz.
Platform 99 Cuci may contain links to third-party websites or services, including game providers and business partners. This Privacy Policy applies only to the 99 Cuci only.
We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every site you visit. Any interaction you have with third-party sites is entirely at your own discretion and risk.
99 Cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.
When we make significant changes, we will notify you through:
Continued use of the platform 99 Cuci following the enforcement of any policy amendments shall be deemed acceptance of the revised terms. If you disagree with the changes, you have the right to close your account and contact us to request data deletion.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99 Cuci, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For cases requiring further investigation, we will keep you updated on the progress within 14 business days.
Register a 99 Cuci account today and enjoy slots, Live Casino, Sports Betting, and e-sports with confidence — easy deposits via DuitNow, Touch 'n Go eWallet, GrabPay, and more.
By registering, you agree to our Terms & Conditions and our Privacy Policy. This platform is for individuals aged 18 and above only.